Legal Information

1. Who We Are

PixyColor is a service that allows users to generate printable coloring pages from uploaded images or text prompts. The website is owned and operated by Northdune, based in Cuijk, Netherlands.

For data protection purposes, we are the "data controller" of your personal data.

2. What Data We Collect

We only collect the minimum data required to provide our service. This includes:

• Uploaded images and text prompts (temporarily, for processing only)
• Device and browser information (via analytics)
• Payment data (handled securely by Stripe; we do not store credit card info)
• Optional contact data (if you reach out via email)

We do not collect names, email addresses, or any identifying personal information unless you provide it voluntarily (e.g., via support requests).

3. How We Use Your Data

We use your data solely to:

• Generate your requested coloring pages
• Improve and monitor our service
• Process secure payments via Stripe
• Respond to support or feedback inquiries

We do not use your images or prompts for training AI models, marketing, or resale.

4. Image and Prompt Privacy

• Uploaded images and prompts are processed in real time and not stored permanently.
• We do not retain, review, or share user content.
• Content is deleted from temporary storage within a short time (usually minutes).

5. Cookies and Analytics

We use privacy-friendly analytics (e.g., Plausible, Fathom, or anonymized Google Analytics) to understand website usage.

You will be notified and can opt-in if any tracking cookies are introduced.

6. Third-Party Services

We rely on the following services:

• Stripe for payment processing
• [Cloud service] for temporary image processing

These providers are GDPR-compliant and process data under strict security measures.

7. Legal Basis for Processing (GDPR)

Under the GDPR, our legal bases for processing your data are:

• Consent – for optional cookies or if you contact us
• Contract – to fulfill your order (generate coloring pages)
• Legitimate interest – to maintain and improve the platform

8. Your Rights Under GDPR

You have the right to:

• Access or request a copy of your data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise your rights, contact us at: privacy [at] pixycolor [dot] com.

9. Data Security

We implement industry-standard measures to protect your data, including:

• HTTPS encryption
• Secure file transfer
• Stripe-secured payments

We do not store sensitive user data beyond what's strictly necessary.

10. Contact Us

For any questions about your privacy, reach out to:

🕒 Eligibility for Refund

You can request a refund within 30 days of your purchase. To help us process it efficiently, please include:

• Your order number
• The email address used at checkout

📩 How to Request a Refund

Simply contact us at support [at] pixycolor [dot] com, and we'll take care of the rest.

💸 Refund Processing

Refunds are issued to your original payment method. It may take up to 10 business days for the refund to appear, depending on your bank or card provider.

🔒 Abuse Prevention

While we aim to make refunds easy, we reserve the right to decline refund requests in cases of repeated abuse or fraudulent behavior. Our goal is to maintain fairness for all users.

🙋‍♀️ Questions or Feedback?

We're always happy to help. Reach out any time — whether you need support or just want to share your child's masterpiece!